Chicago Housing Authority (CHA) - Office of the Ombudsman

CHA established the Office of the Ombudsman in 2009 to address the concerns of CHA residents living in mixed-income communities.  The Ombudsman serves as a liaison between residents, property management, and/or community stakeholders. The Office of the Ombudsman holds at least two semi-annual listening forums near mixed-income communities. The purpose of the forums is to provide residents with opportunities to meet with and receive resources from CHA and its external partners, as well as ask questions or voice concerns.